Product: Once Upon A Child Customer Care Clear all filters (58 of 58 reviews match)
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Once Upon A Child - Terrible..rude..awful service

Extremely rude and demanding, as soon as i walk in they demanded my license as i was taking it out of my wallet they demand my license again ...not at one point was there a hello...or a smile just rude angry girls for no reason. Not happy with service and will never come back
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Once Upon A Child Customer Care
#1223534
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I purchased furniture, strollers, bassinet, pack plays, changing table , playpen and many clothes.Items were very nice. But taking back items within 8 month period was just about nothing. Sorry, not in style, stroller outdated, clothes must be within 1 year or current...
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Once Upon A Child Customer Care
#1175088
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Once Upon A Child - Terrible experience

I came back within 24 hours. Girl pointed to my ticket and said nothing can be returned if you don’t come back that day. Gave me $7 for 3 uniform pieces including $50 never worn gap khakis. Never going back. Warning to other consumers!
1.0
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Once Upon A Child Customer Care
#1146657
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Once Upon A Child - Poor service

They are a bunch of lazy employees, the trick is to bring small amounts in at a time , then what they don’t buy, you bring it back in your next pile, they have dismissed items and bought them the second time around. I absolutely hate the place. I’d rather do that then give them to goodwill. If you have the patience ALL ABOUT KIDS IN LUMBERTON IS GREAT.
1.0
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Once Upon A Child Customer Care
#1142714
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I was just in the Harrisonburg store this evening.I thought they were open until 6, the girl told me that I had 5 minutes. I was looking at the clothes and noticed another customer in the store. In the meantime one employee told me that I had one minute then another...
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Anonymous
Anonymous

Mary, are you crazy posting your phone number on here for everyone to see? Please edit or delete your comment, before you are forced to get a new number, due to all of the unw...

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Once Upon A Child Customer Care
#1134132
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Once Upon A Child - Bad experience

Very bad customer service!! Super disappointed in how me and my stuff was treated that was gone through. Employees were rude and lacked what someone in customer service should have...a smile! Will not be going back and wouldn't recommend it to anyone else.
1.0
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Delivery Service
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Diversity of Products or Services
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Once Upon A Child Customer Care
#1092711
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OUAC should really be ashamed to have their name on the Mesquite location.I know that the locations are franchises, however this location makes your company have a bad name! This location is a total disgrace. I have gone there numerous times over the years and it keeps...
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Anonymous
StupidPeople

im sorry but you are a ridiculous person. First of all, this jumparoo you say is brand new at 80 bucks. which is hard to believe, but lets say it is... you are selling it U...

Anonymous
buds 33

advice to youDont go at closing timeMistakes happen but can be sorted outYou had a bad attitude going in Its used clothes, calm down

1.2
Product
Once Upon A Child Customer Care
I didn't like
  • Disrespectfulness
  • Dishonest ethics
  • Customer service
#1091210
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I went to once upon a child 7/13/17 around the time the stores opened there was nobody in front of me and within 10 minutes of leaving clothes there to sell I get a call from them saying they were done looking thru the clothes when I went back to get my stuff and they...
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Anonymous
StupidPeople

they are in the business of buying items, perhaps your items smelled badly or were dirty.

1.5
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Once Upon A Child Customer Care
#1074334
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Once Upon A Child - Never experienced this ever before!!

So I went to sell my baby girl's outgrown clothes and get there so they can tell me they don't have any more spots available today until tomorrow now that's some bs to be honest she was very rude as well.
5.0
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Once Upon A Child Customer Care
#1074002
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I had taken clothes in but never heard back from the staff.I called to check on the status, assuming they were probably busy and hadn't had a chance to look through/call. The associate told me that they had called almost 10 days ago and left a message. I know things...
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Anonymous
StupidPeople

you left your stuff there for over 10 days?! they look at stuff in one day the most, usually 30 mins. Do you think they are a storage facility?? They have so much stuff they...

Anonymous
biff

u should have followed up

1.0
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Once Upon A Child Customer Care
#1060543
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