84 views
New Reviewer
0 comments

To the owner of Once Upon A Child,

I want to start of by saying that the employee I spoke with, which was the manager on duty was nice and polite. The situation was I purchased a Entertainer( bouncer) , on 09/19/2018.

My daughter didnโ€™t use it a lot, so thatโ€™s why I was going to return it. I came to the store today, While I was on my 30 min lunch, under the impression I was going to get a refund. The employee told me I was outside of my return policy, which she told me itโ€™s a 7 day return policy. That is the first problem, as an owner do you understand that people have busy lifeโ€™s and canโ€™t come in within one week.

I myself, like most people work a full time job, Iโ€™m also a full time student at Polk State College and I mom to a 5 year old and 6 month old. Life gets busy, I would think as mother and a worker you would understand and make the exception for being outside of the return policy by only 1 day. I understand that you canโ€™t do that for every customer but back to the same point, I was out by 1 day. The next thing is the employee told me that itโ€™s because I purchased a big item thatโ€™s why I would only be getting store credit, I donโ€™t understand that.

I donโ€™t think itโ€™s fair that i didnโ€™t get my money back because I purchased a big item. So according to her, you have 2 different return policyโ€™s. One being if itโ€™s outside of return policy and itโ€™s a big item you canโ€™t get your money back. The other if you purchased a small item and itโ€™s outside , you would do an exception...

nowhere in your return policy or receipt does it say that. After telling the employee over and over again that I didnโ€™t need a store credit I needed money back and I didnโ€™t think it was fair that she wouldnโ€™t do an exception. The employee then called you, which you told her no. At that moment you could of put yourself in my shoes and be human and understand that not everyone has free time to come into the store and return something within one week.

The employee then told me that I could only get store credit, which at that point I kept expressing my self to her that I didnโ€™t need a store credit. The employee then told me the only option would be buying it back. I purchased it for $45.00 and I got back $22.00. I would still like to the difference of $ 23.00 , because I believe it depends on the situation and having the power to make an exception for a customer.

I would be more than happy to come into the store. My phone number is 863-399-****, my name is Nathaly Zegel.

Thank you for taking your time to read this. I have the original receipt also.

Location: Lakeland, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Once Upon A Child Reviews

  1. 151 reviews
  2. 72 reviews
  3. 27 reviews
  4. 18 reviews
  5. 16 reviews
Once Upon A Child reviews