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2.1 Based on 102 reviews
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  • Customers like
    • Small 1
    • Some nice clerks 1
    • There is a good variety 1
  • Customers don't like
    • Clerks attitude 13
    • Service 7
    • Staff incompetence 7

Ok so I have seen terrible reviews on them buying baby stuff. I have seen many reviews about store is crappy and employees were rude. I was skeptical about going to this place to sell my stuff or even stop by to look at their stuff. Well I am glad I went. They were very nice and polite. I brought them like 10 boxes of stuff and they kept 3 blue bins full. They stated it may be an hour or so. So I told them to call me and I will come get them.... Read more

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Took a whole box of school uniforms between sizes 10-14 (some never even worn) to the OUAC in Sandy Springs, GA on Roswell Rd. I filled out the card & the clerk told me that they'd text me when my clothes would be ready-about 30 minutes. There was a clerk folding clothes on a table behind the counter so I said "Ok". I left. Fifteen minutes later they texted me letting me know that my buy has been processed. I didn't get there until about 20... Read more

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This place is a rip-off I took over $50 worth of brand new baby clothes never been wore tags still on them to this place first off it took them a whole day after they said it would be 4hours and then i had to call them and when i get up there they keep all my items but only wanna give me $6.19 for them Seriously i would never recommend anyone to sell your baby clothes to them you will be better off giving them to someone or donating them to the... Read more

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I don't know what this store "Stands" for but it is surely not helping children in need. I had a friend at one time, so desperate for clothes, she use to look on curb sides, stores dumpsters to find extra stuff, granted I don't do it but my friend did do it, and she found BRAND new CARTERS onesies and a huge bag of other things in the dumpster behind the Once Upon a Child Store, at Graves Mill Road, Lynchburg...I sold them many of my good items... Read more

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I went in with some items to sell and the associate Britney that "helped" me was one of the worst people I have had to deal with. She never acknowledged me and I said Hello then a second time asked how she was doing and the only thing she said was "is this all?" What a total worthless human being! Then I proceeded to ask for the manager and how she became a manager is beyond me! I explained to her about her rude staff member and she said "Oh... Read more

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staff was very snooty, rude and not helpful took only 6 items out of 100 asked me to put together a swing while I was holding my infant and had my handicapped uncle with me....clearly insensitive to their customers will NEVER return there and will tell everyone I know not to go there then after it was all over they handed me the bag of clothes they deemed unacceptable and when I got home I realized they were not mine! I have a girl and they... Read more

Was this review helpful? 0 1

I am so disappointed with this store. I always take a great amount of clothing in there and walk back out with 90% of what I first took in. I would understand if the clothing was worn, had stains, or out of date, but it isn't. Everything I take in is either from Justice, Old Navy, the Children's Place, JCPenney, or Kohl's. Some of it only wore a couple of times if not at all. I just do not understand because I can look through their racks and... Read more

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I completely understand what you mean regarding the customer service. I was an employee for one of the Once Upon A Child stores in Orland Park, IL. The supervisory staff is full of rude and inconsiderate people. I jyst got fired frim the store after being called an ignorant MF to my face by the store manager because i wanted to know why and how it was everyone else got paid and i didnt. Today would have been my first paycheck and it was not... Read more

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I went to Once Upon a Child from out-of-state I called in advance I had two toddlers and a girlfriend with me I ended up spending $40 in the store on overpriced items remind you these are second hand not brand new and they refused no matter how much I begged and pleaded they would not look through my very small bin of nice baby clothes !! I explained that I had called in advance and I was not told to be in by a certain time I came in the last... Read more

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Young girl who insisted she is store manager was very unaccommodating. Both bathrooms locked & unoccupied, staff tried to explain that no keys were available because they had offered them to other customers' use. There were only 3-4 people in the store including myself and my young daughter and another pregnant customer, both of whom desperately needed a bathroom. When an associate finally unlocked the bathroom door she peeked inside and... Read more

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