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2.1 Based on 94 reviews
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  • Customers like
    • Blue jeans and some toys 1
    • Convenince 1
  • Customers don't like
    • Clerks attitude 13
    • Service 7
    • Staff incompetence 7
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After 5 years of trying them, I give up. Its gotten worse, not better. The one in Oak Brook ,IL picks clothing that my child never wore and thinks other people may want it. The gently used clothing with characters like Elsa that people actually want they pass up. It takes an average of 4 hours to even get your stuff looked it, meanwhile you run out of patience. Its an exasperating experience and frankly I can't find any clothing other than jeans... Read more

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Visited the Southfield store today. Felt discrimated upon entering the store. Clerk looked at only half of the bag of clothes and said they had hair on them. She said that she had allergies and she was going to have to take a bath. (1)black nike zipper coat had some white dog hair and that was it. All the clothing was clean, in good condition and should of been accepted. Honestly felt clerks did not treat the customer with respect. Read more

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Brandon, FL store has the rudest staff. Everytime! I have given them more than their fair chance. Today I called to see if they had tap shoes. The clerk said "yes." So I asked if they had any in my childs size to which she replied, " we have them but I'm not sure what size." If you have any kind of customer service, why would you not go and check about what sizes you have? That was my last experience with their store! Read more

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Husband dropped off bag of clothes which included new jacket with 120 dollar tag on it. He came home saying they took 2 items and gave him 17 dollars! Tjey took 2 jackets ond one was the new one with the 120 dollar tag! What a rip off I will not go there again!

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If u haven't bought it in the past few months & it's not in perfect condition don't even bother taking items there!! Wasted so much time!!

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Tasha williams manager in el paso.texas retaliated against me because a year ago i filed a complaint against her about her mental and psychological behavior which was unbecome and strange.i didn't want her near my children. Read more

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I went in to Once Upon A Child for the dollar day sale. And I found one nice thing. But it smelled terrible in there. There were kids screaming & it gave me a massive headache. I'm never going back!

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Biggest waste of time!!!! I took in 6 large garbage bags filled with adorable girl clothes. I get compliments constantly on her formal dresses and outfits. They took a few things and sent me home with the rest! It was so much work getting it all ready to take there and drive back and forth waiting for their offer. All I can say is now when we do a garage sale some mom's are going to be super lucky with the loot they get! So mad with Once Upon A... Read more

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I took cloths in to the Orchard Park, NY shop to sell for the first time and was a little disappointed. I saw that the cloths should be within 5 years old on the site & was told within 3 years old on the phone, however when I got there I was told they had to be within a year. They are like new and was told that. So I researched and called the Erie, PA location and was told they would definitely be happy to look at my cloths and purchased... Read more

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They lure you in saying they pay cash on the spot! Doesn't happen!! You wait HOURS then they want to give you a check??? WTF? Their prices are ridiculous for the dirty *** on their floor! They sell so many new products they should just be a new store!! The manager, Maria, is very condescending in how she speaks to customers! Hello, buying MY items gives you a job! The store is dirty and disorganized! Very hard to shop the clothes! The toy area... Read more

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