Once Upon a Child Complaints and Reviews

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Once Upon a Child
Main address: 605 Highway 169 N, Suite 400 55441 Minneapolis MN
(763)520-8500, , operations@ouac.com
  • 49+5 mobile complaints
  • $750 claimed losses
  • $14 average
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  • 1 day ago
  • Toy Stores
  • Cambridge, Ontario
  • Clothes Resale
  • 19

We took in 6 large boxes of very clean clothes (shoes, sandals). I took a lot of time going over everything and making sure that all was clean & folded neatly. The girl at the counter went through the boxes and just tossed clothes she didn't want back in the box. Took in a $150 columbia jacket in perfect condition, $140 pair of snowpants (never used), and when it came time to pay me..$59.65,... Read more

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  • 1 day ago
  • Kids' Stores
  • Jacksonville, Florida
  • Kids Clothing
  • 53

I brought my Lil girls clothes that were needed to Orange Park Fl. I called before I went and asked what sizes they needed... mind u I made sure clothes was washed and toys were brand new. These items were unstained and not faded especially the jeans from Old Navy. What got me upset is not that they would offer u what I call crackhead prices but the fact that they didn't really look at anything... Read more

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  • Nov 23
  • Kids' Stores
  • Trenton, Ohio
  • Staff
  • 63

I was in the West Chester Ohio location and witnessed very bad customer service and team work. I was trying to sell items and two girls walked right by me without saying a word. Would not recommend this location very rude staff and looked like no one wanted to help. Three employees were just standing there and one was on a ladder while there was a very long line to check out as well as to sell... Read more

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  • Nov 19
  • Kids' Stores
  • Milford, Connecticut
  • Baby Bouncer
  • 2
  • 2
  • 137

I bought a baby bounce seat in the Milford CT store during the summer and used it only a few times. (we're the grandparents and they live out of town; and baby outgrew it. Today 11/19/14; my husband tried to sell it back and they wouldn't take it because they said it had spots on it. (the spots were there when we bought it) I will never go back to the store again and will make sure that I tell... Read more

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  • Nov 17
  • Kids' Stores
  • West Bend, Wisconsin
  • 96

We live in West Bend so I called ahead of time to the store in Brookfield to confirm they had what we needed. The owner seemed almost happy to tell me she wasnt going to take the time to go look. Then she argued with me because I didnt want to hear her explanation on the workings of the store. I'm never going there again, I'd rather pay full price for things then ever give my money to that... Read more

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  • Nov 15
  • Kids' Stores
  • Meriden, Connecticut
  • Toy
  • 126

Brought in two bins of clothes i just washed also with some toys books shoes they didnt take anything saying it smelt like storage. How can it if i just washed it both me any my boy friend and my mom and dad both smelt it and they smell like clean laundry they didnt even take a toy a book or shoes. They keep there stuff in storage so it must stink. I drove 30 min for nothing waist of my gas and... Read more

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I dont know how they price the item, i tried to buy (from once upin a child)a $15.00 jacket., and sell it right away to them coz my son wont wear it., but they only price it for $1.00!!!! Wow! Next time i better donate it to goodwill rather than making once upon a child business grow! Quite frustrating. Add comment


  • Nov 07
  • Kids' Stores
  • Tipp City, Ohio
  • Clothing
  • 417

I have only sold twice with the Huber Heights, OH location, and I was jipped each time. The 1st time all I was selling was a double stroller, mint condition and was offered only $50 (which means they plan to sell it for $100), but the 2 other double strollers there were both crummier and priced at $150-$200. The 2nd time I had 55 items of clothing, clean, pressed, folded, no stains or wear, and I... Read more

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  • Nov 04
  • Kids' Stores
  • Tampa, Florida
  • Gap Clothes
  • 502

i took my sons FALL clothing from 0-3 6-9 12-24 month clothing in from last fall all name brand gap, old navy, children's place etc. a box full of brand new looking things. they only took like 25% of what was in the box. mean while im looking at the clothes on the racks and they looked filthy. i got 18 bucks for my things which i was okay with. the rest of the stuff i just ended up donating to... Read more

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