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2.1 Based on 90 reviews
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  • Customers like
    • Convenince 1
  • Customers don't like
    • Clerks attitude 12
    • Service 7
    • Workers 6

Waste of time... I'd rather donate the clothes to a charity or someone who needs it then to sell a $100 Pair of True Religion jeans for $4.50! Or a brand new pair of polo boots for $10.00 that cost me $65.00 and I take excellent care of my son's clothing! Lol oh another thing that cracked me up... I went to pick up my drop off (5 days later) and I was going thru what I would sell and what I wouldn't and I had a pair of frog boots I got an... Read more

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Not very impressed... The girls were more intent on continuing their conversation than dealing with customers. I expect a "hello" or "Welcome" instead I got stared at and ignored. You are made to feel like you are an inconvience to them being there. If you want someone's hard earned money, you should make them feel welcomed and comfortable. Also, clothes were okay. Some of the jeans had holes and the store was messy. Again, not impressed at all... Read more

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I went to sell some clothes, a great amount. Mind you, very nice, expensive clothes that are from great brands some that have never even been worn. A few that were hand me downs from family but the rest all of my daughter's clothes that were just great clothes. They offered me $49.50 for all of her clothes and saw that the "hand me downs" were rejected. My complaint is their best offer was $49? I saw a customer buying 5 shirts and 5 pants with... Read more

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The store in port Charlotte has dust under the clothes that Hit the floor. Some of the clothes are very warn out and toys are missing pieces or are broken and they want to much for somethings. Most of the staff is rude and nasty. We will not be going back there

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Yes I have also had an encounter with this pathetic excuse for a manger Carly. She is very unprofessional with her attitude and her gossip about other employees and customers too. She doesn't know what she's doing and is constantly asking other co workers how much something should be. She is the slowest employee there but I think the most unprofessional part is bringing your children to work, all sprawled out in the books and toys coming up to... Read more

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The staff gossiping about other customers while they are shopping and the staff was not being very professional, they were supposed to open at 10am, didn't get open till 10:10 am, that is ***!!!! They need to do there job or be fired!!!!

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These girls are rude on the phone. Made me carry my things on my own. They were all gossipy about their lives. Didnt answer my questuons because they dont know. They only gave me a receipt and that was all i got. Never going again

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My daughter in Norwood, Ohio had a slide, water table, child's lawnmower and a child's adorandak chair stolen by a neighbor and sold to Once Upon a Child is Oakley, Ohio. After contacting the police, she called around to various Once Upon a Child's to see if her items might have been sold to them. She found her items at the Oakley store and contacted the police again. The store had video of the people selling the furniture. The police brought... Read more

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This was my first experience with this and I took in a whole bag of polo stuff a lot of it was never worn and they didn't buy it. They gave me some excuse like they were faded and some other excuse. I just figured that maybe they don't do too much boys stuff. Then two days later I took a bag of girls dresses with the tags still on them and was told the same thing. I don't think they know what good stuff is. Read more

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Oak brook il, they have really nice things for sale. I just hate selling to them. It's alway a two hour wait. Supposedly they go in order of how the bags come in, I don't believe that because on two different occasions I was told "we just got a lot of bag in just now" It's funny how one week they would reject an item but the next week buy it. It should be a standard they follow, and not if the person checking the item think is cute. Read more

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