Once Upon a Child Complaints and Reviews

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Once Upon a Child
Main address: 605 Highway 169 N, Suite 400 55441 Minneapolis MN
(763)520-8500, , operations@ouac.com
  • 36+3 mobile complaints
  • $692 claimed losses
  • $18 average
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Took a lot of leapfrog toys to once upon a child to sell hoping to get money to get my daughter some bigger clothes. When they called and said that my things were ready for pickup they offered me 2 dollars!!!!!!!! I was like seriously I spent 2 dollars n gas getting here!! Bullcrap please people don't waste your time going here big ripoff!!! They should be shutdown! Add comment


  • Sep 21
  • Kids' Stores
  • Findlay, Ohio
  • Selling Clothes
  • 1
  • 1
  • 1169

I went to once upon a child today on two notch red in Columbia sc I had 12 huge boxes full of clothes to trade in I had to stand their and wait for almost 5 hours.. well I happened to be watching the woman as she was going threw my boxes and shewas not even looking at the clothes she would pull them out the box then shove them right back in the box.. I asked her why she wasn't keeping any of... Read more

Was this review helpful? 2 7


  • Sep 11
  • Kids' Stores
  • Colorado Springs, Colorado
  • Clothes Purchase
  • 482

Spent 2 hours waiting for my clothing to be looked through which I admit was quite a bit but after 4 boxes!!! were looked at I was only offer $26... I had picked out several items while waiting I was going to buy, however after being told my items were missing pieces or stained/no explanation at all and no time to ask since I had two fussy kids with me I just took the $26 and left. I will never... Read more

Was this review helpful? 7 3

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  • Sep 01
  • Kids' Stores
  • Indianapolis, Indiana
  • Clothes Resale
  • 851
Once Upon a Child - Pick and irrational when deciding what to buy!
1 of 2

This store is extremely pick and seem to pick and choose based on their own opinions and not on what is presented to them. While I understand they have to choose items that are good quality, these are gently used items. I have taken bins of items to this store and they never purchase them for one dumb reason or another. Yet they have accepted clothes from some questionable people because my last... Read more

Was this review helpful? 4 9


  • Aug 29
  • Kids' Stores
  • Charlotte, North Carolina
  • Second Hand Clothing
  • 1
  • 1
  • 517

The person who wrote this review and the other person who commented are both IDIOTS! You completely contradicted yourself, you are upset because you thought you were going to get more money for you used items but are ok shopping there because of their cheap prices. So let me get this straight you want them to buy your items for what you paid for them and then sell them for pennies. You have no... Read more

Was this review helpful? 8 6


  • Aug 23
  • Kids' Stores
  • Philadelphia, Pennsylvania
  • Store Pricing
  • 1
  • 1
  • 983

I am actually a once upon a child employee. Reading these reviews i tend to agree with some things people say. However, people need to realize many people come into our stores selling clothes every day. If we took every item from every single person, we would have absolutely nowhere to put the items. At my store location, we do not personally make the prices. We use a computer system and all we... Read more

Was this review helpful? 21 6


  • Aug 22
  • Kids' Stores
  • Lehigh Acres, Florida
  • Expensive Items
  • 1
  • 1
  • 465

This place has gots to be the biggest rip off I know. No way would I refer people to go here unless they just want to get rid off brand new stuff for nothing cause that's exactly what they want..new items for the fee of a few bucks. I took 3 pair of very nice kids sneakers and a barrel of gently used clothes. They took the most exspensive items and only gave me $25 bucks. And these were not cheap... Read more

Was this review helpful? 3 5


  • Aug 19
  • Kids' Stores
  • Girl Clothes
  • 1
  • 1
  • 280

Worst store ever I went to sell my little girl clothes. Me and my husband waited there for 20 minutes it was a waste of time. They told us that the clothes was faded when i was looking at the clothes they were selling. We saw a lot of clothes that they were faded and for only 5 bucks is not worth it. I wouldn't recommend this store to nobody might as well give it away or sell it on your own worst... Read more

Was this review helpful? 2 4


  • Jul 29
  • Kids' Stores
  • Grand Island, New York
  • Prices
  • 4
  • 4
  • 860

I will never go here again. I'm completely upset with the way they treated me. I first went there and I had bought a couple of things and almost spent 90$ there. I had to put some items back because I could not afford it. So I ended up spending 60. The girl was telling me all about the bonus stuff while stamping my card 9 times. I felt guilty taking the card when I didn't spend the 90$ to... Read more

Was this review helpful? 3 5


  • Jul 14
  • Kids' Stores
  • Westlake, Ohio
  • Rude Staff
  • 7
  • 7
  • 658

I am sorry to say things have not changed at this store. Brought in a pack-n-play and there were 3 sales associates in the store and I being the only customer proceeded to the counter, no hello how are you just open up the pack-n-play and fill out the sheet. While struggling with the pack-n-play the sales associate next to me did nothing to help. I had half if it opened and she said there was a... Read more

Was this review helpful? 4 4

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