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  • Customers like
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  • Customers don't like
    • Clerks attitude5
    • Rejected clothes tossed in boxes3
    • Service3

  • 14 hours ago
  • Kids' Stores
  • Hamilton, Ohio
  • 1
  • 1
  • 26

I was really insulted when i came in to sale my daughters very gently used clothing as i walked in I made eye contact with two clerks who were standing behind the counter but they looked in continued to talk to each other for 2 minutes i work in retail and every customer is supposed to be greeted when they walk in. so finally one of the clerks comeup to the counter to ''help'' me however she had... Read more

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  • 2 days ago
  • Kids' Stores
  • Miami, Florida
  • 31
  • REVIEW RATING 3/5

Worst experience ever!! Very bad customer service. As soon as I walk in the store no one care to ask me for any help, I had to go up to the them ( there were 5 girls by the way). They are too picky with what they buy. I brought in more than 20 items in very good conditions. Everything was rejected for the smallest stain which could have been wiped with a wet cloth. I just wanted to get rid of the... Read more

Was this review helpful? 0 0

  • Jun 26
  • Kids' Stores
  • Toronto, Ontario
  • Clothes Resale
  • 55
  • REVIEW RATING 4/5

I used to love bringing gently used items to Once upon a Child in Sault Ste Marie. Sadly since the new owner things have changed. They have become hyper critical of items they choose. I own 3 cats. Even freshly laundered clothes will have a stray cat hair on them. They looked at the 1st couple items and rejected the whole bag due to allergens. I was told to take it home and rewash and they would... Read more

Was this review helpful? 1 0

  • Jun 18
  • Kids' Stores
  • Caledonia, Michigan
  • Clothes Resale
  • 1
  • 1
  • 222
  • REVIEW RATING 4/5

I just tried once upon a child for the first time and i am very very disappointed. I dropped items off a few days ago and the nice woman who i originally spoke to over the phone said it's no problem if you get here close to 8. You can drop off your items pretty quickly. I pulled in at 7:56 and she was the one who helped me and was very nice. I left items and said i had a stroller, bouncer, ... Read more

Was this review helpful? 0 4

  • Jun 16
  • Kids' Stores
  • Grand Junction, Colorado
  • Swing
  • 1
  • 1
  • 114
  • REVIEW RATING 4/5

Employees were rude especially the male employee/manager. They acted like they were put out by having to go through my stuff. The male employee rudely sad "You know there is a limit to how much you can bring in. No more!" I said I did not know and that how should I as there is nothing stated about a limit on their website. Do you want stuff or not? When I brought a swing and bouncer in they... Read more

Was this review helpful? 1 1

I will not be returning. I was very disappointed with the customer service. They rejected the clothes when they were freshly washed and with no stains. Their was nothing wrong with them. I will not be returning. Add comment

  • Jun 08
  • Kids' Stores
  • Garland, Texas
  • Clothes Resale
  • 331
  • REVIEW RATING 5/5

My problem is not with the amount I was offered. I have a problem with the service I received after I declined the offer. I brought in items that were still in the packages. My items were ripped out of the packages and after I said something to the clerk she offered to put the items back into the torn packages. She proceeded to roll up my new items and stuff them in the plastic. I brought my... Read more

Was this review helpful? 0 2

  • Jun 07
  • Kids' Stores
  • Virginia Beach, Virginia
  • Kids Clothing
  • 1
  • 1
  • 234
  • REVIEW RATING 5/5

I believe people in this board need a different perspective. Everyone has this place confused as a business that buys clothing. Once Upon a Child is in the business of SELLING clothes. So if they give you half of what you paid for, what do you think they are going to price the items at? It is a lot easier to buy used clothing from people than convincing people that buying used clothing is the... Read more

Was this review helpful? 2 2

I went to once upon a child on Upton drive and only got 16 buck for four pair brand new shoes ( 2 pairs of Jordans and 2 pairs of Adidas) 3 brand new coats never ware and all I got was 16 buck I could have save my gas for that then they make you wait a almost a hour to come up with that little price Add comment

  • May 27
  • Kids' Stores
  • Charlotte, North Carolina
  • Clothes Resale
  • 2
  • 2
  • 488
  • REVIEW RATING 5/5

I will not be going back to this store. It was my first experience and will be my last. I took my daughter clothes to sell. Mostly all the pieces I had were name brand and brand new pieces with the tags on them. ( ex: the children's place and old navy) My daughter is 5 but is slightly tall for her age. So majority of the clothes were 4T things she could no longer wear. Long story short they gave... Read more

Was this review helpful? 1 2

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