Once Upon a Child Complaints and Reviews

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Once Upon a Child
Main address: 605 Highway 169 N, Suite 400 55441 Minneapolis MN
(763)520-8500, , operations@ouac.com
  • 27+3 mobile complaints
  • $692 claimed losses
  • $23 average
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  • Jul 14
  • Kids' Stores
  • Westlake, Ohio
  • Rude Staff
  • 1
  • 7

I am sorry to say things have not changed at this store. Brought in a pack-n-play and there were 3 sales associates in the store and I being the only customer proceeded to the counter, no hello how are you just open up the pack-n-play and fill out the sheet. While struggling with the pack-n-play the sales associate next to me did nothing to help. I had half if it opened and she said there was a... Read more

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  • Jul 10
  • Kids' Stores
  • Plainfield, New Jersey
  • Food Extra Charges
  • 22

I love once upon a child. Never sold items there but always buy clothes and shoes which is great because you never know what you will find but there is one location where I always leave frustrated. Walking into the fairfield location in NJ more than one and NEVER being greeted or asked if I need help really gets to me because I come from a retail background and I know what is expected so to walk... Read more

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I took 4boxes and a bag full of clothing shoes baby items etc. Everything in excellent condition I had went through and sorted everything they took maybe ten articles of clothing and gave me 23 $ honestly it was a waste of my time.

  • Jul 06
  • Kids' Stores
  • Kentwood, Michigan
  • Expensive Products
  • 2
  • 52

Every time I take in high expensive brand names I get back an extremely low amount offered to me. Yesterday in Grand Rapids, Michigan on 28th street I brought in a small bag of fairly brand new clothes they offered me $2.10 for two of my items in had no reason stated for not purchasing my items. When asked they said stain age I knew they where lying no stains were on anything I brought in the... Read more

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  • Jul 02
  • Kids' Stores
  • Landen, Ohio
  • Customer Service Rip Off
  • 2
  • 51

As I walked into once upon a child, I was stared at by a young girl who rudely asked me if I needed help. ...why else would I be standing there waiting. I asked to borrow a cart I had to make 2 trips with because I had my toddler. After tripping on their entry way and spilling items, they all stood there staring at me and watched me struggle to pick things up with a toddler and to come inside the... Read more

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Nunca habia entrado ala tienda pero salí encantada compré ropa linda pata mi niña por muy poco dinero me gustó lo limpio y ordenado que está la tienda pronto volvere

  • Jun 12
  • Kids' Stores
  • Overland Park, Kansas
  • Poor Customer Service
  • 1
  • 51

Worst costumer service ever!my husband and I went in today and there were two employees. One was just sranding there didnt even ask if we needed help or anything. The other helping a costumer we stood there 40 minutes and she was STILL helping the other costumer we were waiting in line and another woman came in and the other employee that just stood there said can I help you Why did she not ask... Read more

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  • Jun 09
  • Kids' Stores
  • Largo, Florida
  • Kids Clothes
  • 2
  • 138

Well after waiting half the day for them to go thru my stuff, they said they will only take a handful of items after lugging all the bins around. Well I viewed the items they decided to buy and only received $1 - $2 for each.. They were almost new condition Brand Name items. We also purchased a few items, which took up most of the money they gave me. So I went home disappointed that I only came... Read more

Was this review helpful? 1 0

Oh my GOD worst customer service ever I brought my 10year old some clothes for te summer I washed it when I got home ,but realize that the shorts were to small and that I needed a size 14 instead of a 12 ,took them back today with recept and bag and the lady told me I couldn't and she was rude, unbelivable I left the stuff there and walked out they can keep it won't ever go back for sure they...

  • Apr 29
  • Kids' Stores
  • Memphis, Tennessee
  • Racial Comments
  • 3
  • 123

A white woman walked into the store and stated that it seemed like they needed some help. I responded by saying no they are just disorganized. An employee yelled at me and said if I kept insulting her workers I would have to leave. And I asked what did I do? If you walk into Walmart and see several people in line your going to say man they should hire some more people. Or you wonder maybe some... Read more

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