Once Upon A Child Complaints and Reviews

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  • Customers like
    • Nothing at all2
  • Customers don't like
    • Clerks attitude7
    • Service5
    • Workers4

  • 1 day ago
  • Kids' Stores
  • Guelph, Ontario
  • 21
  • REVIEW RATING 3/5

I recently shopped at the Barrie Once upon a child store. I spent $150 only to be treated rudely, not given any stamps on my stamp card (was told they are individually owned and even though the Barrie store is listed on the card they havent honored them or stamped them in five years and it is there right to choose not too! Wow way to trear customers. I also purchased a huge marble run set which... Read more

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  • Aug 29
  • Kids' Stores
  • Florence, Kentucky
  • Baby Sleeper
  • 115
  • REVIEW RATING 4/5

I don't write reviews often but I felt that I must because I had such an awful experience!I bought a co sleeper from them for my baby about 30 days before she was born. I paid $50.00 for it. It had stains on it but I figured I would wash everything and clean it up a bit. The bag it came in was dirty but it came out when I washed it. I put my baby directly in the crib and she is only 2 weeks old... Read more

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  • Aug 25
  • Kids' Stores
  • Etobicoke, Ontario
  • 94
  • REVIEW RATING 4/5

Today I experienced the worst customer service ever in my life at Once Upon A Child at Richmond Hill. I bought an umbrella stroller today and found out the wheels couldn't move forward after my son sat in it. I took it back to return the item half an hour after the purchase and the staff said this is Final Sale. I told her that if I could exchange to another item. She said the policy states that... Read more

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I was very pessimistic going into once upon a child after reading all the negative reviews but my experience was great ! I brought in a high chair , few bikes , tricycles , clothes , shoes , dresses and they bought almost everything. I ended up leaving with about $90 . Excellent service also ! Highly recommend the store to everyone Add comment

  • Aug 13
  • Toys
  • Hickory, North Carolina
  • Toys
  • 1
  • 1
  • 248
  • REVIEW RATING 4/5

I have been unhappy with you guys several times and we are not coming back and neither are our friends your employees attitudes suck the prices that you want to buy things for is not even reasonable I mean you guys wanted a whole tote of things and a kitchen and only give me 8 dollars that is just wrong I know that the stuff is second-hand but come on that's just wrong you guys are supposed to... Read more

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  • Aug 12
  • Products
  • Toronto, Ontario
  • Once Upon A Child Kids Clothing Selling
  • 213
  • REVIEW RATING 4/5

i have brought them several new items (with tags) which were simply too small by the time my kids needed them. i'm averaging about $1 an item. while i am glad to get rid of the items and get something for them, i feel like the pay out is too low considering what they are turning around and selling the items for. has anyone else run into the same thing when they are bringing in items to sell? i... Read more

Was this review helpful? 1 0

Sales girl we're very rude just sitting there talking and they saw me wanting to check out they're always in their gossiping in the store and direct Richmond va Add comment

  • Aug 09
  • Kids' Stores
  • Saint Paul, Minnesota
  • Swing
  • 32
  • REVIEW RATING 4/5

I went into the store and was stared at like I was a target for the day, every question I asked no one knew the answer, there was no friendly greeting as i entrered the establishment, and to be a childrens store you'd think the staff would be more attentive and helpful to the customers. I wanted to sell my daughters swing, however, there was a two hour wait before my item would be checked. As a... Read more

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  • Aug 08
  • Kids' Stores
  • Columbia, Tennessee
  • Once Upon A Child Kids Clothing Selling
  • 160
  • REVIEW RATING 4/5

Have taken items here in the past, I have got $11.00 for 4 totes. Very subjective pricing each time I have consigned. The staff act as if they are doing you a favor looking at your items, even though I had many items with tags still on. I called today & asked if they were taking consignment, I was told "uggh, hol' on" then he said in an irritated voice "yes, but we are being picky" I could... Read more

Was this review helpful? 1 0

This place is just ridiculous. rude and condescending staff... avoid! Add comment

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