Once Upon a Child Complaints and Reviews

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Once Upon a Child
Main address: 605 Highway 169 N, Suite 400 55441 Minneapolis MN
(763)520-8500, , operations@ouac.com
  • 34+2 mobile complaints
  • $692 claimed losses
  • $19 average
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  • 1 hour ago
  • Kids' Stores
  • Indianapolis, Indiana
  • Once Upon A Child Resale
  • 2
Once Upon a Child - Pick and irrational when deciding what to buy!
1 of 2

This store is extremely pick and seem to pick and choose based on their own opinions and not on what is presented to them. While I understand they have to choose items that are good quality, these are gently used items. I have taken bins of items to this store and they never purchase them for one dumb reason or another. Yet they have accepted clothes from some questionable people because my last... Read more

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  • Aug 29
  • Kids' Stores
  • Charlotte, North Carolina
  • 36

The person who wrote this review and the other person who commented are both IDIOTS! You completely contradicted yourself, you are upset because you thought you were going to get more money for you used items but are ok shopping there because of their cheap prices. So let me get this straight you want them to buy your items for what you paid for them and then sell them for pennies. You have no... Read more

Was this review helpful? 0 0

  • Aug 23
  • Kids' Stores
  • Philadelphia, Pennsylvania
  • Store Pricing
  • 1
  • 1
  • 188

I am actually a once upon a child employee. Reading these reviews i tend to agree with some things people say. However, people need to realize many people come into our stores selling clothes every day. If we took every item from every single person, we would have absolutely nowhere to put the items. At my store location, we do not personally make the prices. We use a computer system and all we... Read more

Was this review helpful? 8 1

  • Aug 22
  • Kids' Stores
  • Lehigh Acres, Florida
  • Expensive Items
  • 1
  • 1
  • 129

This place has gots to be the biggest rip off I know. No way would I refer people to go here unless they just want to get rid off brand new stuff for nothing cause that's exactly what they want..new items for the fee of a few bucks. I took 3 pair of very nice kids sneakers and a barrel of gently used clothes. They took the most exspensive items and only gave me $25 bucks. And these were not cheap... Read more

Was this review helpful? 0 2

  • Aug 19
  • Kids' Stores
  • Girl Clothes
  • 1
  • 1
  • 83

Worst store ever I went to sell my little girl clothes. Me and my husband waited there for 20 minutes it was a waste of time. They told us that the clothes was faded when i was looking at the clothes they were selling. We saw a lot of clothes that they were faded and for only 5 bucks is not worth it. I wouldn't recommend this store to nobody might as well give it away or sell it on your own worst... Read more

Was this review helpful? 0 2

  • Jul 29
  • Kids' Stores
  • Grand Island, New York
  • Prices
  • 4
  • 4
  • 546

I will never go here again. I'm completely upset with the way they treated me. I first went there and I had bought a couple of things and almost spent 90$ there. I had to put some items back because I could not afford it. So I ended up spending 60. The girl was telling me all about the bonus stuff while stamping my card 9 times. I felt guilty taking the card when I didn't spend the 90$ to... Read more

Was this review helpful? 1 1

  • Jul 14
  • Kids' Stores
  • Westlake, Ohio
  • Rude Staff
  • 4
  • 4
  • 353

I am sorry to say things have not changed at this store. Brought in a pack-n-play and there were 3 sales associates in the store and I being the only customer proceeded to the counter, no hello how are you just open up the pack-n-play and fill out the sheet. While struggling with the pack-n-play the sales associate next to me did nothing to help. I had half if it opened and she said there was a... Read more

Was this review helpful? 1 2

  • Jul 10
  • Kids' Stores
  • Plainfield, New Jersey
  • Bad Customer Service
  • 137

I love once upon a child. Never sold items there but always buy clothes and shoes which is great because you never know what you will find but there is one location where I always leave frustrated. Walking into the fairfield location in NJ more than one and NEVER being greeted or asked if I need help really gets to me because I come from a retail background and I know what is expected so to walk... Read more

Was this review helpful? 0 0

  • Jul 09
  • Kids' Stores
  • Grand Junction, Colorado
  • Clothing Purchase
  • 1
  • 1
  • 13

I took 4boxes and a bag full of clothing shoes baby items etc. Everything in excellent condition I had went through and sorted everything they took maybe ten articles of clothing and gave me 23 $ honestly it was a waste of my time. Read more

Was this review helpful? 0 2

  • Jul 06
  • Kids' Stores
  • Kentwood, Michigan
  • Expensive Products
  • 7
  • 7
  • 247

Every time I take in high expensive brand names I get back an extremely low amount offered to me. Yesterday in Grand Rapids, Michigan on 28th street I brought in a small bag of fairly brand new clothes they offered me $2.10 for two of my items in had no reason stated for not purchasing my items. When asked they said stain age I knew they where lying no stains were on anything I brought in the... Read more

Was this review helpful? 1 5
 
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