Once Upon a Child Complaints and Reviews

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Once Upon a Child
Main address: 605 Highway 169 N, Suite 400 55441 Minneapolis MN
(763)520-8500, , operations@ouac.com
  • 40+3 mobile complaints
  • $692 claimed losses
  • $16 average
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  • 1 day ago
  • Footwear and Clothing
  • Colonial Heights, Virginia
  • Kids Clothes
  • 47

Me and sister went to the one in colonial heights, virginia. First off we waited about 20 minutes before 1 of the 5 pple working decided to see us. The employer told us to set up the 3 in 1 graco set that we had and so while we are setting it up she notices a tiny.. when I say tiny I mean tiny stain on the mat piece n told us she cldnt take it unless we can clean the stain off.. so no go for... Read more

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  • Oct 27
  • Kids' Stores
  • Houston, Texas
  • Baby Clothes
  • 103

First and last time!!! I just went to once upon a child on the 1960 location, there were 3 ladies on te counter, I brought one big case full of baby clothes, firstly the lady told me in a bad attitude she was only accepting fall and winter clothes and if I had pieces for 18 months and under she can only accept 2 or 3 pieces and no onecies, It was my first time there and clearly in the Web page... Read more

Was this review helpful? 1 0


  • Oct 25
  • Kids' Stores
  • Shenandoah, Texas
  • Positive Experience
  • 93

I absolutely love this store. The one time we sold clothes they took almost everything and offered a good price for it all. It was for preemie boy and girl items and the wait was only about 20 minutes for them to go through it. We had everything just stuffed in a box not folded and they had no problem with it. I love shopping there to get clothes for both of my boys. I have never had an issue... Read more

Was this review helpful? 1 0


  • Oct 21
  • Kids' Stores
  • Troy, Michigan
  • Clothes Purchase
  • 264

I dropped off my items at the location in rochester hills mi and the store called me hours later stating that I needed to come back because I was all set so I came back to the store and when I got there she than proceeded to tell me that unfortunately they couldn't purchase anything because I had way too many items and they were not able to even go through the items because they had to be put... Read more

Was this review helpful? 0 3

Took a lot of leapfrog toys to once upon a child to sell hoping to get money to get my daughter some bigger clothes. When they called and said that my things were ready for pickup they offered me 2 dollars!!!!!!!! I was like seriously I spent 2 dollars n gas getting here!! Bullcrap please people don't waste your time going here big ripoff!!! They should be shutdown! Add comment


  • Sep 21
  • Kids' Stores
  • Findlay, Ohio
  • Selling Clothes
  • 1
  • 1
  • 1398

I went to once upon a child today on two notch red in Columbia sc I had 12 huge boxes full of clothes to trade in I had to stand their and wait for almost 5 hours.. well I happened to be watching the woman as she was going threw my boxes and shewas not even looking at the clothes she would pull them out the box then shove them right back in the box.. I asked her why she wasn't keeping any of... Read more

Was this review helpful? 4 9


  • Sep 11
  • Kids' Stores
  • Colorado Springs, Colorado
  • Clothes Purchase
  • 596

Spent 2 hours waiting for my clothing to be looked through which I admit was quite a bit but after 4 boxes!!! were looked at I was only offer $26... I had picked out several items while waiting I was going to buy, however after being told my items were missing pieces or stained/no explanation at all and no time to ask since I had two fussy kids with me I just took the $26 and left. I will never... Read more

Was this review helpful? 7 5

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  • Sep 01
  • Kids' Stores
  • Indianapolis, Indiana
  • Clothes Resale
  • 936
Once Upon a Child - Pick and irrational when deciding what to buy!
1 of 2

This store is extremely pick and seem to pick and choose based on their own opinions and not on what is presented to them. While I understand they have to choose items that are good quality, these are gently used items. I have taken bins of items to this store and they never purchase them for one dumb reason or another. Yet they have accepted clothes from some questionable people because my last... Read more

Was this review helpful? 5 10


  • Aug 29
  • Kids' Stores
  • Charlotte, North Carolina
  • Second Hand Clothing
  • 1
  • 1
  • 593

The person who wrote this review and the other person who commented are both IDIOTS! You completely contradicted yourself, you are upset because you thought you were going to get more money for you used items but are ok shopping there because of their cheap prices. So let me get this straight you want them to buy your items for what you paid for them and then sell them for pennies. You have no... Read more

Was this review helpful? 8 8


  • Aug 23
  • Kids' Stores
  • Philadelphia, Pennsylvania
  • Store Pricing
  • 2
  • 2
  • 1117

I am actually a once upon a child employee. Reading these reviews i tend to agree with some things people say. However, people need to realize many people come into our stores selling clothes every day. If we took every item from every single person, we would have absolutely nowhere to put the items. At my store location, we do not personally make the prices. We use a computer system and all we... Read more

Was this review helpful? 24 6
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